Ketoh（Hózhó）

Product delivery

[Express delivery to your home]

1. Ordering and delivery: After completing the ordering process, the goods will be shipped within 1 to 3 days according to the order sequence, and can be delivered to the designated address 1 to 2 days after shipment. In case of out-of-stock, defective or other product conditions, we will contact you by phone or email.
2. In case of public holidays and national holidays, shipments will be postponed to normal working days. Please forgive me.
3. Delivery logistics: The main island of Taiwan is delivered by SF Express , which is usually delivered within 1 to 2 days after shipment. In remote areas and outlying islands, the delivery time will be adjusted depending on the delivery situation. Please keep your phone open.
4. Shipping to overseas areas: Please see international shipping instructions below.
5. Other delays: Due to specific activities and holidays, shipment volume may increase, and the completion of shipment may be delayed by 1-2 days. We will have a dedicated person notify you to confirm the shipment.
6. Special schedule shipment requirements: In the event of specific holidays, such as the Lunar New Year, Valentine's Day, Christmas and major events, due to the large shipment volume, we will send additional manpower for packaging and shipment. Occasionally, the logistics business volume will be large. We apologize for any delay in delivery and please inform us of your needs and inquire about the delivery status at any time.

【International Shipping】

The current overseas shipping service areas are mainland China, Hong Kong, Macau, Singapore, and Malaysia. If your place of residence or delivery needs are in other countries/regions, please contact us directly and we will inform you of the additional shipping costs and delivery time.

Fill in the receipt information

Due to the different laws and regulations of the countries/regions of international shipping destinations, the procedures are more complicated. In order to ensure that the goods you order can arrive at the destination smoothly and quickly, please be sure to fill in the correct orderer/recipient and local zip code information. In addition, except for delivery areas other than mainland China, Hong Kong, and Macau, the recipient must fill in the full name in English, and abbreviations are not allowed.

1. Modification of receiving information: If you need to change the receiving phone number, address and other information after placing an order, please contact us to assist you. If the shipment has been shipped, we will notify the cooperating international logistics company to make changes. If additional fees are charged due to the change of address, you will be charged separately.
2. Error handling of receiving information: If the product cannot be delivered due to incorrect receiving address, phone number information or other undeliverable circumstances, we will first try to contact the orderer to confirm the receiving information. If you need to change the delivery address, you will be charged additional fees for the relevant address change. If we are still unable to contact you successfully and the goods must be returned, the warehousing, taxes, transportation and other delivery costs incurred will be deducted from the payment amount before refunding after we receive the returned goods. Please note that .

※ special attention items:

1. Import tariff standards vary from country to country. If the recipient is notified when picking up the package that he or she needs to pay the customs duties, taxes and fees of that country/region, the recipient must bear them.
2. If the package is subject to customs duties due to national regulations and the recipient is unwilling to pay the customs duties and the package needs to be returned, the refund amount will be deducted from the actual return shipping fee, customs duties between the two places, warehousing and other expenses incurred, and then the balance of the original order will be refunded.
3. The consignee needs to pay attention to and comply with the import regulations and restrictions of the country/region where the goods are received. If there are any legal issues, the consignee will be solely responsible.

Return/exchange/refund

【Taiwan Region】

According to the Consumer Protection Law, you have a seven-day appreciation period (not a trial period) from the time the product arrives in your hands. During this period, if the product has not been opened, used, damaged, malfunctioned or caused by any other factors other than human defects, and except for the following circumstances, May Club will accept returns and exchanges.

• Underwear: Due to personal hygiene issues, if the product has been opened, returns and exchanges will not be accepted.
• Customized additional products: Unless they are inconsistent with the customized options, they cannot be returned or exchanged based on personal preferences.
• Product description: The size data is for reference only. The error is about plus or minus 2cm. There are color differences on different computer screens. The actual color is subject to the actual product. Please read the product description carefully before purchasing. If there is any discrepancy with the product description, our company will reserve the right Right of return or exchange.

Return/exchange method

Please provide the following information and send it to service@mayclub.com.tw , ​​and we will process it for you as soon as possible:

Order number:
Full name of orderer:
Orderer's phone number:
Reason description for return or exchange:

Notes on returns/exchanges

After receiving our reply and agreeing to return/exchange, please return the product to the complete appearance when it was delivered, and put it into the original box/bag together with the gift accessories to maintain your return/exchange status. Rights and interests, if the product is incomplete or damaged upon return due to improper packaging, we will not be able to process the return or exchange, please forgive me.

• Exchange: When exchanging goods, our company will mainly use the order shipping address. If you modify the receiving information, address, etc., the freight will be different. Please understand that you need to bear the additional costs yourself.
• Refund: After confirming that the return has been recovered correctly, a refund will be issued within 14 days. If you choose to pay by credit card, the refund will appear on the next month's bill. Note: The system or bank may deduct relevant handling fees.

【Overseas areas】

There is no exchange service for overseas orders, and there is no seven-day appreciation period. However, if you receive defective goods that do not meet the description, we will still accept and assist you in returning them. Please read the following return instructions:

• Notify us: Please provide your order number, orderer's name, phone number and description of the reason for return within 7 days of receiving the product, and send it to service@mayclub.com.tw, ​​and we will process it for you as soon as possible.・Ship by yourself: Please pack according to the return reply instructions within 7 days after receiving our return notification, and send it to the designated delivery address by yourself and at your own expense.
• Packaging safety: When returning goods, please help to send them in a safe way. If we do not receive the goods you sent back, or if the returned goods are damaged or missing, your rights to return will be affected and will be treated as damaged. The necessary expenses for restoring the original appearance of the product will be deducted.
• Product integrity: Returned products must be in brand new condition and fully packaged; please pay attention to maintaining the integrity of the product body, accessories, outer packaging boxes, and gifts.
• Refund: After we receive your returned goods and check that they are correct, we will refund the money to you. The refunded money can appear on your next credit card statement, or you can directly call your card-issuing bank for confirmation.

※Please note that if the returned goods are incomplete, there is a shortfall in return freight, required duties, etc., we will also deduct the processing fees before refunding.